[SOLVED] Elara App is Preventing from Shutdown/Restarting

Laptops and computers are our new friends in the digital age. Be it work or leisure time, these machines are with us all day long. However, being a loyal partner, these machines sometimes get sick. Several reasons can make your laptops and portable computers sick. Here in this article, I’ll talk about one such issue known as Elara App.

As you are here reading this article I know you are facing the “Elara app” prevents Shutting down, Restarting or Signing out issue on your system. Well, don’t worry because today I’ll guide you step by step on how to fix Elara app preventing shutdown issue.

What is Elara App?

The Windows OS is loaded with various services and tasks to make your life easy. Elara app is one amongst them. This is an inbuilt app in the OS which users don’t download from an external source by any means. In simple words, Elara is an app that is used to control and operate the touchpad on your laptop or notebook.

However, the real name of the app is not Elara it’s Apntex.exe. Elara is a fancy name given to this .exe file. You will be able to find Elara in the following folder “C:\Program Files\(NameOfYourLaptop)TPad. Like for example if you own a Lenovo laptop, then you can find the app in the folder “C:\Program Files\LenovoTPad.

In simple words, Elara app is used to track all the pointing device from the Alps. It is used for the functioning of the pointing device. Also, many people have doubts on is Elara app a virus or not. I’ll discuss this later in the article.

What is Elara App Preventing from Shutdown Issue?

Elara app is an essential app if you are using a laptop. However, chances are sometimes it might cause an issue. The issue is Elara app is preventing the system from shut down, restarting or signing out. In this case, your laptop’s touchpad becomes unresponsive and due to this windows is not able to shut down the application.

apntex exe

There are several other reasons for this error to occur like outdated drivers, corrupted software, malware and virus, and incorrectly configured settings.

Now that you know what is Elara app and what is preventing it from shutting down let’s move forward and learn how to solve this issue.

How to fix “Elara App Preventing Shutdown” Issue?

In most of the cases, you’ll only see this error popping up on your screen once or twice. However, in some cases, it will popup forever, and that is why I have written this step by step guide on how you can solve the Elara app preventing shutdown issue forever from your system.

Follow along with me, and you’ll be able to solve the error in under 5-10 minutes. Let’s begin.

1). Updating Windows to Latest Version

I know this method is present in almost all Windows solution but sadly most of the people always overlook it and never even cares to update their systems. Microsoft frequently rolls out latest updates to help keep your system up to date, safe and secure.

Here’s how you can update your OS to the latest version and solve the Elara application preventing shutdown bug:

Step 1: First of all, head over to the “Start Menu” and click on “Settings.”

Step 2: Now search for the “Update and Security” option.

Update and Security

Step 3: Click on the “Check for Updates” button.

Windows Update

Step 4: Finally, if the system finds any fresh updates then update them all.

Note: If your system is already updated to the latest version of Windows OS kindly skip to the next method.

2). Update Drivers

Corrupted and outdated software is the prime reason of causing the “Elara app preventing shutdown issue.” Follow this simple steps to keep all your drivers updated.

Step 1: Go to the Control Panel.

Step 2: Search for the Hardware and Sound option.

Hardware _ Sound

Step 3: Now click on the “Device Manager” option which will be present under the “Devices and Printers” category.

Devices and Printers

Step 4: Now find the option that says “Mice and Other Pointing Devices.”

Step 5: Double click the option and you’ll see another option for “Alps Pointing Device.”

Step 6: Finally, right click on that option and click on “Update Driver.”

Mice and other pointing devices

Note: Give some time to the system and let it check for the latest driver updates. If it’s already updated to the newest version, you can check out the next method from the list.

3). Use Registry Editor

Follow the steps to solve the Elara app error using the Windows Registry Editor:

Step 1: Go the “Start” menu and search for “Run” or you can also use the shortcut of “Windows key + R” to open the Run dialog box.


Step 2: In the Run box type the command regedit and press Enter

Step 3: Next up, navigate to the below-mentioned path in the registry in the left navigation menu

HKEY_CURRENT_USER\Control Panel\Desktop


Step 4: On the blank screen in the right-hand side right click and choose New->DWORD (32-bit) value. Keep the value name as AutoEndTasks and set the value data to 1 and click OK.


Step 5: Finally, close the Registry Editor and restart your system and see if the error is solved or not.

Note: In most of the cases, this method will help you solve the error. However, if that is not the case move on to the next method.

4). Using System Restore

The last method is to use the “System Restore Point” option to solve the Elara application preventing shutdown problem. Follow the steps and apply it.

Step 1: Head over to the Start menu and go to the Search option. Type in “System Restore” in the search bar and hit Enter.

Step 2: Click on the first result. There are chances that it might ask you for the administration password (enter it).

Step 3: While you are in “System Restore” screen follow the instructions shown on the screen

Step 4: Finally, restore your system to the most recent restore point, and you’ll have your system back to normal without the Elara app error.

Note: It will also restore all your work and files that you might have saved recently. So make sure you take the backup of your latest data in some external sources or you might lose it.

Is Elara A Virus or Not?

Elara is not a virus it’s an essential app for your laptop or notebook to keep the trackpad functioning properly

Final Words:

Those were our top 4 methods for you to get rid of the Elara app restricting shutdown error.

Few more suggestions for you is performing a full system scan using a premium antivirus software and uninstalling all the unnecessary applications and files.

I hope you learned something new today and this guide on “How to solve Elara app preventing shutdown error” helped solved your error. We have some other awesome guides written here on our blog consider checking them out as well.

If you still have any doubts about solving the error you can check the official documents on MSDN for further assistance.


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